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Topic Summary

Posted by: Elliottslemo
« on: March 14, 2024, 02:28:41 pm »


I am experiencing a recurring problem with my Dell laptop running Windows 10. Sometimes, all external connections (Wi-Fi, Bluetooth, USB, HDMI) stop working, except for headphones and Ethernet. When I try to restart, shut down, or sleep the laptop, I get a blue screen of death (BSOD) that says "driver power state failure". After the BSOD, the external connections work again, but the problem can happen again at any time. I have also noticed some other symptoms that may be related to the issue: > - The Wi-Fi icon shows only the network I am connected to, but the internet does not work and I cannot turn off the Wi-Fi. > - The Wi-Fi adapter is disabled in the adapter settings and I cannot enable it. > - I cannot change any driver or hardware settings in the device manager, such as disable or enable them. > - My C drive loses about 3-5 GBs of space after every restart or shutdown and it fills up on its own when the problem occurs. > - In the event viewer, I found a lot of device setup manager errors with the code 131. > - Updates are not installing properly, even when the problem is not happening. I have not installed a Windows update for a few months, except for one update that I had to manually install (Windows 22H2 or something like that). The auto-updates say error downloading or installing and I have a bunch of optional updates that I do not know if I should install or not. >  > This problem happened before, but it went away on its own. Now it has been going on for a long time and I am trying to solve it. What could be the cause of this problem and how can I fix it?
 
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